Troubleshooting

Irrigation fluid is leaking when is connected to the handpiece.
a) Make sure you are using authentic irrigation tubing manufactured by W&H.
b) Check if the tube in the pump arm is inserted properly (not twisted) in the pump wheel area.
c) Make sure that the pump cover is completely closed.
d) Try a new tube, if it is still leaking, send the unit for service.


There is no rotation in cable motor and handpiece
If there is a "error message" on the display refers to below error message table for the solution.
If no error message:
1) Remove the handpiece from the cable motor and try again, if the cable motor works and you
see the rotation , the handpiece’s gears are jammed and it needs to be serviced.
2) If cable motor does not rotate without handpiece, send the console and cable motor for
service.

Elcomed Surgical Unit Errors

Error Description Solution
Foot control not recognized Connect foot control
Image Foot control error Connect a functioning foot control or release the engaged button on the foot control
Image Motor not recognized Connect motor
Image Motor error Connect a functioning motor
Image Motor faulty Connect a functioning motor
Image Shift buttons or PLUS / MINUS buttons activated when switching on the device Release the activated button, switch off the device and restart
Image Electronics overheating. Safety shutdown Switch off the device, allow to cool for at least 10 minutes, then restart
Image Electronics overloaded Switch off the device and restart
Image Call service centre Switch off the device and restart. If the error message appears again, contact an authorized W&H service partner.

Implantmed Classic Surgical Unit Errors

Error no. Description Solution
00 Electronics overheated – safety shutdown Switch off device, allow device to cool for at least 10 minutes, re-start
01 Electronics overloaded Switch off device, allow device to cool for at least 10 minutes, re-start
02 Voltage too high Switch off device, check voltage, re-start
07 Initialization error Switch off device, re-start, do not actuate foot control and display when switching on
09 Foot control error Switch off device, check plug contacts of foot control, re-start
19 Running time limiter Switch off device and re-start
99 System failure Switch off device, allow device to cool for at least 10 minutes, re-start
Image Motor plug-in connection Switch off device, check plug contacts, re-start

Implantmed Plus Surgical Unit Errors

Icon Description Solution
WARNING FOOT CONTROL > Check plug contacts of foot control
> Check the plug contacts of the dongle
WARNING MOTOR > Check the plug contacts of the motor
> Allow motor to cool for at least 10 minutes
WARNING STORAGE DEVICE
> Insufficient memory available
> Unknown file system
> The write protection is active
> Unknown storage device
> Plug in a USB stick with sufficient memory
WARNING OVERHEATING > Switch off the control unit
> Allow the control unit to cool for at least 10 minutes
> Switch on the control unit
WARNING TIME-OUT > Release the pedal (grey) on the foot control
> Allow motor to cool for at least 10 minutes
SYSTEM ERROR > Switch the control unit off and back on again
> If the error message appears again, contact an authorized W&H service partner immediately.
SYSTEM NOT PAIRED > System is not paired with the gateway.
> Please wait and if it occurs repeatedly contact an authorised service partner.
WARNING OSSTELL > Remove the ISQ module and then assembly
or
> Connect probe
> Remove probe from a source of electromagnetic interference
> Maintain a distance between the probe and the SmartPeg (3-5 mm)
or
> Switch the control unit off and back on again
WARNING Wi-Fi CONNECTION > Press the ioDent® Wi-Fi dongle symbol
> Attempt to establish a connection with the Wi-Fi gateway again.
WARNING CONNECTION > Press the ioDent® Wi-Fi dongle symbol
> Attempt to establish a connection with the ioDent® platform again.
WARNING DATA RECEPTION > Restart the data transfer on the ioDent® platform.
WARNING TIME SYNCHRONISATION > Restart the gateway
> Insert the ioDent® Wi-Fi dongle again
WARNING SYSTEM MONITORING > Release the pedal (grey) on the foot control and press it again.
> If the error occurs again, restart the device.
WARNING IMPLANT DOCUMENTATION > Maximum number of implants (8) for the active documentation has been reached.
WARNING DOCUMENTATION ACTIVE > Finish the current documentation on the device before starting a new one.
WARNING SOFTWARE UPDATE FAILED > Check the update files and copy the data to the USB stick again.
> Insert the USB stick again. Restart the update.